croom new

 

Remote Support ToolEnter your Session Key below to receive help from our support technicians. 

Untitled 1

FS Assist Session Key:

  

 

 

 

How It Works  

FS Online Assist enables our support team to take virtual trips to customer sites and work as if physically present. Online Assist provides a secure connection from the customers system to one of our support team members. This means the customer does not need to modify their firewall and allows the customer full control to terminate the session at any time.

FS Online Assist support sessions are fully encrypted via 256-bit AES SSL encryption. The support sessions are also logged, recorded and will completely remove itself after every support session, leaving the customer safe and secure.

Using our new Online Assist service, our clients will be able to gain direct access to our support team, who in turn, will have direct access to your computer, no matter where you are or what you are using.

You can be running an operating system as old as Windows NT, as recent as Windows Vista, or even using Windows Mobile on a PDA or phone, and we can support you remotely. For clients with networks, we can support your entire business remotely.

 

 

Support Options

Speak to a support team member on the phone!

Phone: 02 6969 0333

Chat with a live support team member and receive Sales and Technical Support. We can even remote control your computer and fix your issue fast!

Chat Now!

Send an email to the Help Desk to create a ticket automatically and communicate with your team or any member.

Submit A Ticket

Create and manage tickets via our secure online Help Desk Portal. (Members Only Requires login)

Enter Support Portal

Latest Blog Entry

Ransomware is a tricky piece of malware that locks down the precious files located on a victim’s computer, then (in theory) will return access to them when a ransom has been paid. Depending on the files stored on a victim’s computer, they might simply blow it off and not wor...

Latest News

Flexible Solutions launches new website!

Flexible Solutions is proud to announce the launch of our new website at www.flexiblesolutions.com.au. The goal of the new website is to make it easier for our existing clients to submit and manage support requests, and provide more information about our services for prospective clients.

Read more ...

Account Login